WE’RE HIRING – LEVEL 1 IT SUPPORT ENGINEER
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About Us
At NCC IT Services, we provide dependable, responsive IT support tailored to businesses across Northern Ireland and Ireland. As a Microsoft Silver Partner and Cyber Essentials Certified MSP based in Newry, we combine personal service and local expertise to keep our clients' systems secure, connected, and moving forward.
At NCC IT Services, we provide dependable, responsive IT support tailored to businesses across Northern Ireland and Ireland. As a Microsoft Silver Partner and Cyber Essentials Certified MSP based in Newry, we combine personal service and local expertise to keep our clients' systems secure, connected, and moving forward.
The Role
Due to continued growth and expansion of our customer base, we are looking for an enthusiastic and motivated Level 1 IT Support Engineer to join our growing technical team. This is an ideal opportunity for someone with a genuine passion for technology who enjoys troubleshooting, supporting customers, and building their technical skills in a fast-paced MSP environment.
Due to continued growth and expansion of our customer base, we are looking for an enthusiastic and motivated Level 1 IT Support Engineer to join our growing technical team. This is an ideal opportunity for someone with a genuine passion for technology who enjoys troubleshooting, supporting customers, and building their technical skills in a fast-paced MSP environment.
- Position: Full-Time, Permanent
- Location: Newry, Co. Down (On-site)
- Working Hours: Monday – Friday, 8:30am – 5:00pm
- Salary: Competitive, dependent on experience
Key Responsibilities
- Provide responsive first-line technical support to business customers via phone and remote tools.
- Troubleshoot Windows 10/11, Microsoft 365, Outlook, and general hardware/software issues.
- Log, prioritise, manage, and resolve helpdesk support tickets within agreed SLAs.
- Assist with user account administration, new device setups, and basic networking tasks.
- Proactively monitor customer systems using remote management tools.
- Escalate complex technical issues to senior engineers while maintaining clear customer communication.
Skills & Experience
- Good working knowledge of Windows 10/11 and Microsoft 365 administration.
- Foundational understanding of networking concepts and IT troubleshooting.
- Excellent verbal and written communication skills with a strong focus on customer service.
- Previous experience in an IT support, service desk, or MSP environment is desirable.
- A proactive attitude and strong willingness to learn new technologies.
- Full, valid UK or Irish driving licence (required for reliable commuting and occasional local equipment drop-offs/collections).
What We Offer
- Competitive salary package based on experience.
- Full-time, permanent employment with a well-established local company.
- Ongoing training, certifications, and professional development.
- Clear opportunities for career progression into senior technical roles.
- We recognise and reward long-term commitment, with additional benefits available as you progress with the company.
- Exposure to diverse business environments and technologies (Cloud, Cybersecurity, Sage, Microsoft).
- A friendly, collaborative, and supportive team culture.
How to Apply
If you are passionate about IT and want to build your career with a growing local IT partner, we would love to hear from you. Please send your CV along with a short covering email to hr@nccits.com.
If you are passionate about IT and want to build your career with a growing local IT partner, we would love to hear from you. Please send your CV along with a short covering email to hr@nccits.com.
